Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Downloadable software products (such as PDF files) are exempt from being returned.
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@wcsdanceco.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with a photo of the damage to info@wcsdanceco.com and send your item to: 601A Dickman Ave., Monterey, CA 93940
Shipping returns
To return your product, you should mail your product to: 601A Dickman Ave., Monterey, CA 93940
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@wcsdanceco.com for questions related to refunds and returns.
FAQ's
Do I need a dance partner to take a private dance lesson?
No. Rene can follow, and Jennifer can lead West Coast Swing. Whether you are a follower or a leader in this dance, we can work with you.
Will you choreograph our wedding dance?
No. We don’t teach choreography. While West Coast Swing can be choreographed just like any other dance, it is not our aim to teach in that manner. However, what we teach you, you can use on the wedding dance floor and have fun!
How can I pay for my private dance lesson?
For payment of a private lesson, we take mainly cash and check. However, we can also accept Venmo, PayPal, and Zelle. We accept payment at the end (or beginning) of the private lesson.
I can’t make it to my private dance lesson, can I cancel?
If you must cancel, please try to give us as much notice ahead of time as you can. We understand things come up, and you might even forget you scheduled a private lesson. But it is courteous, and much appreciated to give as much a heads up as possible.
How did Rene and Jennifer learn to dance West Coast Swing?
By taking private dance lessons and social dancing. Jennifer and Rene have both been dancing West Coast Swing for over ten years. They have also both competed in West Coast Swing dance competitions since 2009. During that time, they have both taken private lessons from the top Champion and All-Star dancers on the West Coast Swing dance circuit. You can learn more about this by visiting the World Swing Dance Council website.
